I don’t think they have Internet in Hawaii. Really – they seriously don’t. Otherwise, business people would return my emails in a timely fashion. Since they don’t, I can only assume they are either too busy sunning on the beach or there flat-out isn’t any Internet in our 50th state.
It’s easy for me to imagine this because I grew up there. In fact, while I was growing up on the leeward side of the Big Island, in Kailua-Kona, there was one highway. There was no McDonald’s and there was not-one-decent-place-for-a-teenager-to-shop.
Although there are now stop lights and more than one highway (there are TWO!) and lots of shopping choices (we go Ross), it appears that not much else has changed. The Big Island mentality is still at least 15 years behind that of the folks on the mainland.
But, I digress. I have a home for sale right now in Hawaii. Imagine, if you will, being a real estate agent (which you are, right?) and you rarely check your email. First, consider that if you were a Mainland agent you wouldn’t be in business for long if you didn’t check your email at least several times a day — at best.
Then, imagine that the email system on your website doesn’t work and, despite being told about that problem, two months later it still doesn’t work.
Then – get this one – you have a client who tells you she prefers to communicate via email (that would be me). Yet you persist in not fixing your email problem and said client has no way to contact you other than via phone.
Now, said client is a working girl — slaving away at her computer all day trying to meet the deadlines of her real estate clients – far too busy to spend time on the phone and besides, you (the agent) are never available via phone.
It’s a situation that gives “Polynesian Paralysis” a whole new meaning. Now, if this “malady” were confined to merely my real estate agent (whom I love, don’t get me wrong), I might think she’s an anomaly. But guess what? The escrow lady has the same email aversion problem!
I emailed her two days ago with a pressing question. What did I get in return? Crickets. Hawaiian crickets, but crickets nonetheless. I’m still wondering about the answer to my question and now must pick up the phone tomorrow and call her, accounting, of course, for the THREE HOUR time difference. Sure, that’s convenient.
Now, let’s add one more layer of proof to the alleged fact that Hawaii doesn’t have Internet: The lender, First Hawaiian Bank, doesn’t return emails for at least five days after sending them. Have these people never heard the term “time is of the essence?”
So, here I sit, a “child” of the Internet age, trying to do business with folks who are blissfully stuck in the Stone Age – well, ok, that’s an exaggeration. They’re stuck in the 90s.
But, then again, imagine their distractions – coconut palms swaying in the trade winds, passing powdery white sand beaches, waves crashing against the lava rocks on the way to listing appointments, the tug of the sun and the weight of humidity.